Terms of service

Welcome to Soft Vault Co. These Terms of Service govern access to and use of our website, product listings, online shopping features, and customer service channels.

Our collection brings together products for creative play and practical home organisation, including wooden building blocks, woven-rope storage baskets, and wooden toy cars. We aim to provide clear product information and a straightforward shopping experience so that customers can make informed purchasing decisions.

By visiting or using https://www.softvaultco.company/, you agree to these Terms, subject to any rights that cannot be excluded under applicable law.

Business Operator: FS LLC
Business Address: 639 E. Ocean Avenue, Suite 309, Boynton Beach, FL 33435, USA
Customer Support: [email protected]

1. Definitions

For purposes of these Terms:

  • “Soft Vault Co.”, “we”, “us”, and “our” refer to FS LLC operating the website.

  • “You” and “your” refer to a visitor, customer, or person using the website.

  • “Website” means https://www.softvaultco.company/ and its associated shopping pages.

  • “Products” means the goods offered for sale through the website.

  • “Order” means a purchase request submitted through our online checkout.

  • “Customer Content” means reviews, comments, photographs, messages, or other material submitted by a user.

These Terms should be read together with our Return and Refund Policy, Privacy Policy, Shipping Policy, and other notices published on the website.

2. Eligibility and Account Responsibility

You must be legally capable of entering into a purchase transaction to place an order. If you are purchasing a product for a child, you should complete the transaction as the parent, guardian, or other responsible adult.

If the website allows you to create an account, you are responsible for maintaining the confidentiality of your login information and for activity carried out through your account, subject to applicable law.

Please notify us promptly if you believe your account has been accessed without permission.

You agree to provide accurate, current, and complete information when using the website, submitting an order, or contacting our support team.

3. Permitted Use of the Website

You may use the website for lawful browsing, shopping, and customer service purposes.

You must not:

  • Use the website to engage in fraudulent, unlawful, or deceptive conduct.

  • Interfere with website security, availability, or normal operation.

  • Upload viruses, malicious code, or harmful software.

  • Attempt to gain unauthorised access to accounts, systems, or customer records.

  • Use automated tools to extract website content in a manner that is unauthorised or unlawful.

  • Submit false payment, billing, shipping, or identity information.

  • Impersonate another person or misrepresent your affiliation with another individual or business.

  • Use the website to harass, threaten, defame, or infringe the rights of others.

We may take reasonable steps to protect our website, customers, and business operations where misuse or suspicious activity is identified.

4. Product Information and Descriptions

We make reasonable efforts to display product descriptions, images, dimensions, colours, features, and other relevant details as accurately as possible.

Our products include:

Wooden Building Blocks: Items intended for creative construction, imaginative play, and hands-on activities. The product listing should be reviewed for the set contents, piece count, dimensions, and any age guidance supplied.

Woven-Rope Storage Baskets: Household organisation products intended to help arrange and store suitable everyday belongings. Customers should review the listed dimensions and construction details before selecting a basket for a particular space or purpose.

Wooden Toy Cars: Wooden play vehicles intended for recreational use. Customers should review the product listing for dimensions, included components, age guidance, and any relevant warnings.

Product photographs are provided as visual references. Actual appearance may vary slightly because of lighting, screen settings, photography, or ordinary production variations.

Please review the individual listing before ordering. Do not assume that a product has a particular material composition, finish, coating, safety certification, weight capacity, or technical feature unless that information is expressly stated and supported by the product information.

5. Product Safety and Intended Use

Customers should use products in accordance with the product description, instructions, and any warnings supplied.

Wooden Building Blocks

  • Check blocks for visible damage before use.

  • Do not allow children to play with pieces that are cracked, splintered, or broken.

  • Follow any age recommendations and small-part warnings shown on the product or packaging.

  • Supervise young children where appropriate.

  • Keep loose pieces away from children who may place small objects in their mouths.

  • Do not use blocks as food-contact items or for purposes other than their intended play function unless expressly stated.

Wooden Toy Cars

  • Inspect the body, wheels, axles, and other components before play.

  • Stop using the toy if a wheel or other component becomes loose or detached.

  • Follow any age guidance or warnings supplied with the product.

  • Supervise young children where appropriate.

  • Do not permit play with a damaged item that may present a choking, sharp-edge, or other safety risk.

Woven-Rope Storage Baskets

  • Use baskets for suitable household storage purposes.

  • Do not exceed any stated capacity or use the basket as a seat, step, or climbing aid unless the product is expressly designed for that purpose.

  • Keep the product away from excessive heat or open flames.

  • Follow any available care instructions.

  • Do not assume the basket is waterproof, fire-resistant, or suitable for outdoor exposure unless the listing expressly confirms it.

Product-specific warnings and instructions take priority over general examples in this section. Nothing here is a substitute for reading the actual product label or packaging.

6. Pricing and Shipping Charges

Prices and applicable charges are displayed during the shopping process. Please review the final checkout total before submitting payment.

Our stated shipping arrangement is:

  • Free shipping for orders with a merchandise subtotal of US$10 or more.

  • US$5.99 shipping for orders with a merchandise subtotal below US$10.

The applicable shipping charge should be displayed in the checkout summary before payment is confirmed.

All prices and charges should be clearly identified in the currency used by the store. If your bank or payment provider converts a transaction into another currency, its exchange rate and fees may differ from the displayed amount.

7. Orders and Order Acceptance

When you submit an order, you are requesting to purchase the selected products at the price and under the conditions displayed during checkout.

An automated confirmation may indicate that your order has been received. It does not necessarily mean that the order has completed every review or fulfilment step.

We may need to review or decline an order where:

  • Payment has not been authorised or confirmed.

  • A product is unavailable.

  • The delivery information is incomplete or appears inaccurate.

  • A listing or pricing error has occurred.

  • The transaction appears fraudulent or unauthorised.

  • A technical issue has affected the checkout process.

If we cannot fulfil an order after payment has been taken, we will notify you and arrange any refund required by law.

We will not use an obvious website error to mislead customers or avoid obligations imposed by applicable law.

8. Payment

Payments must be made through the payment methods displayed at checkout.

By submitting payment, you authorise the relevant payment provider to process the transaction for the amount shown in your order summary.

Payment processing may be subject to separate terms, security procedures, and verification requirements established by the provider.

For your protection, do not send full card numbers, security codes, account passwords, or other sensitive payment credentials through ordinary email or customer support messages.

9. Shipping and Delivery

We arrange shipping according to the options available for the relevant order and destination.

Customers are responsible for providing accurate delivery details and should review the Shipping Policy for information about shipping charges, order processing, delivery enquiries, and delayed parcels.

Any dispatch or delivery estimate shown on the website or at checkout should be reviewed before purchase. Where no delivery time is stated, applicable federal requirements may require shipment within 30 days after receipt of a properly completed order, subject to the relevant rules and exceptions.

If we cannot ship within the applicable period, we will provide the required delay notice and offer the legally required options, which may include consent to a delay or cancellation and refund.

10. Returns, Refunds, and Exchanges

Our Return and Refund Policy explains how to request a voluntary change-of-mind return and how we review damaged, defective, incomplete, or incorrect products.

We offer a voluntary 30-day change-of-mind return period, subject to the conditions in that policy.

Any return conditions are separate from rights that may apply under federal or state law. Nothing in these Terms removes a right or remedy that cannot lawfully be excluded.

11. Intellectual Property

Unless otherwise stated, website content—including text, product descriptions, photographs, graphics, logos, page designs, and other original materials—is owned by or licensed to the relevant rights holder.

You may view and use the website for ordinary personal shopping and reference purposes.

You may not reproduce, distribute, modify, republish, commercially exploit, or create derivative works from protected website content without permission, except where permitted by law.

Nothing in these Terms transfers ownership of intellectual property to a customer.

12. Reviews and Customer Submissions

If the website permits customers to submit reviews, photographs, comments, or other content, you are responsible for ensuring that your submissions are truthful, lawful, and do not infringe another person's rights.

You must not submit material that is:

  • Fraudulent or deliberately misleading.

  • Defamatory, threatening, or abusive.

  • Infringing of intellectual property or privacy rights.

  • Discriminatory or unlawful.

  • Malicious or intended to disrupt the website.

Where you submit content for display on the website, you grant us a non-exclusive, royalty-free permission to use, reproduce, display, and format that content for purposes connected with operating or promoting the store, subject to applicable law and any privacy rights that apply.

We may moderate or remove content where reasonably necessary, but we do not guarantee that every submission will be published.

13. Third-Party Services and External Links

The website may rely on independent third-party providers for hosting, payments, delivery, analytics, or communications. It may also contain links to external websites.

Those services are not necessarily controlled by FS LLC and may be subject to separate terms, privacy policies, and operating procedures.

We are not responsible for independent third-party content or services to the extent permitted by law. This does not exclude responsibility that cannot lawfully be excluded.

14. Website Availability and Changes

We aim to keep our website available and functional, but uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to maintenance, updates, hosting issues, network failures, security measures, or other circumstances outside our reasonable control.

We may update product listings, website features, or content where reasonably necessary. Changes will not remove rights that have already accrued or override mandatory legal protections.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability, rights, or remedies that cannot lawfully be excluded or limited under applicable law.

To the extent permitted by law, we are not responsible for losses caused solely by:

  • Incorrect delivery information supplied by the customer.

  • Use of a product contrary to its stated instructions or intended purpose.

  • Unauthorised access resulting from compromised customer credentials or devices outside our reasonable control.

  • Independent third-party systems or networks that we do not operate.

This section does not limit responsibility for fraud, intentional misconduct, or other matters where a limitation is prohibited by law.

16. Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy and applicable privacy requirements.

Please review that policy to understand the categories of information that may be collected, the purposes of use, and the circumstances in which information may be disclosed.

17. Governing Law

These Terms are governed by the laws of the State of Florida and applicable federal laws of the United States, without excluding any mandatory consumer protections that apply to a transaction.

Any dispute will be handled by a court or tribunal with proper jurisdiction, subject to applicable law and any consumer rights that cannot be waived or restricted by contract.

18. Changes to These Terms

We may revise these Terms when our website, products, business procedures, or legal obligations change.

The current version will be published on the website with its effective date. Changes will not retroactively remove rights that have already accrued or override mandatory legal requirements.

19. Contact Us

For questions about these Terms, product listings, orders, or website use, please contact:

FS LLC — Soft Vault Co.
639 E. Ocean Avenue, Suite 309
Boynton Beach, FL 33435, USA

Contact Person: Kaliah Armstrong
Email: [email protected]